Before Delivery
- We will email you to notify you that your floor matting is shipping.
- Matting is shipped rolled on an industrial-strength cardboard tube via UPS, FedEx, or a common carrier, depending on product size and weight.
- Length of the roll will be the shortest mat dimension. Example: A floor mat that is 25' x 18' will be an 18' long roll.
- Weight of the roll depends on the size and how many floor mats have been rolled together. This information is available after the product has shipped.
- Matting is rolled with padding for protection, then wrapped in waterproof white wrapping.
- Directions for unrolling the matting are attached to the outside of the roll. You can also find them in our Owner’s Manual, which you can download here.
At Time of Delivery
- On the delivery receipt, make a note of ANY visible damage to the roll. Exterior damage may or may not have harmed the floor matting, but noting there WAS damage is important in the case of a freight claim.
- Have enough personnel to physically handle the size of the rolls and weight.
- If possible, use a forklift with a carpet pole attached to unload the matting rolls. DO NOT ATTEMPT TO MOVE FLOOR MATTING WITH THE FORKS OF A FORKLIFT AS YOU CAN DAMAGE THE MATTING.
- Use at least two four-wheel dollies to make it easier to move the matting from the drop-off point to the installation location.
Things To Think About
- If you have to move the rolls to an upper- or lower-level location, do you have an elevator or escalator that will handle the size of the roll, either lying down or on end?
- If you DO have to move the matting, DON’T unwrap it until you’ve moved it to its final location.
- DO NOT throw away the cardboard tube the matting comes rolled on. You will need it to store the matting if you plan to roll it up, or you may need to send the matting back if there is freight damage.
- NEVER fold or roll the matting with the pink side out, even for a short time. Rolling matting incorrectly for as little as 15 seconds can cause damage in the form or stretching or wrinkling that may not be repairable.
For installation questions, refer to your Owner’s Manual or contact Matting By Design’s Installation Advisor, at 515-295-3902, ext. 134, to reach Customer Service during normal business hours, 7 a.m – 3 p.m., Mon. – Fri.
